Customer Quality Engineer in Automotive

As a Customer Quality Engineer, you’ll play a crucial role in ensuring customer satisfaction by maintaining and improving product and process quality. You will be part of the team representing Connect Group in customer quality matters, contributing to complaint resolution, preventive and corrective actions, and compliance with automotive quality standards, including IATF 16949.

• Contribute as part of the quality team representing Connect Group in interactions with assigned customers.
• Ensure compliance with IATF 16949 and ISO 9001 requirements.
• Manage and analyze customer complaints, support 8D reports, and coordinate corrective actions.
• Monitor quality metrics and support continuous improvement of internal processes.
• Lead cross-functional teams in quality improvement initiatives.
• Promote quality awareness throughout the organization.
• Prepare and present monthly quality reports to organization.
• Support activities that affect product and process quality.

• Technical university degree, preferably in Electronics, Electromechanics, or a related engineering field.
• Knowledge of Customer-Specific Requirements (CSR).
• Strong knowledge of the 8D problem-solving methodology.
• At least 3 years of experience with automotive Core Tools; 5 years is preferred.
• Proven experience with ISO 9001 and IATF 16949 quality management systems.
• Solid understanding of cable and wire harness assembly and automotive production is a strong advantage.
• Strong analytical skills and a structured approach to problem-solving.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and statistical analysis tools.
• Fluent English and Romanian, both written and spoken.

At Connect Group, you’ll be part of a collaborative environment where quality and innovation are at the core of everything we do. We offer the chance to work on impactful automotive projects, contribute to customer success, and grow your career in a stable and supportive organization.