Support Engineer Mid

Are you a problem-solver with strong technical skills and a passion for troubleshooting complex IT issues? Join our team as a Support Engineer Mid, where you’ll handle escalated incidents, mentor junior staff, and ensure smooth IT operations across both office and production environments. This role is ideal for someone who thrives on technical challenges, values collaboration, and wants to make a real impact on manufacturing uptime and IT service quality.

• Incident Resolution & Troubleshooting
  • Resolve escalated IT incidents that first-level support cannot handle, including advanced
  • troubleshooting of PCs, MES applications, and network connectivity issues.
  • Perform root cause analysis for recurring problems and implement permanent fixes.
• Vendor & Cross-Team Coordination
  • Collaborate with external vendors and internal teams to resolve complex issues.
  • Assist in deploying and configuring specialized IT/OT systems for the plant.
• Knowledge Sharing & Process Improvement
  • Create troubleshooting guides and update the knowledge base.
  • Mentor junior support engineers and contribute to ITIL-based process improvements.
• Security & Device Management
  • Manage endpoint security alerts and device compliance in coordination with the security team.
  • Handle device enrollment and remote actions via MDM tools (e.g., Intune, ManageEngine).

• Education: Degree in IT or related field (or equivalent experience)
• Experience: 2–3 years in IT support, with exposure to advanced troubleshooting and Microsoft 365 administration
• Skills:
  • Strong problem-solving and analytical skills
  • Knowledge of Active Directory, Microsoft 365 Admin Center, and endpoint security tools
  • Familiarity with ITIL practices and monitoring tools (e.g., PRTG)
• Languages:
  • Local language – Proficient
  • English – Proficient
• Nice to Have
  • Basic networking and server knowledge (Fortinet, Meraki)
  • PowerShell scripting for automation
  • Experience with MES or ERP client-side troubleshooting

• Work in a collaborative and supportive environment
• Opportunities for professional growth and certification (ITIL, Microsoft 365, Endpoint
• Management)
• Make a real impact by ensuring IT stability in a dynamic manufacturing setting

Ready to take the next step in your career?
Apply now or reach out directly to our recruitment team.