Customer Quality Engineer

Are you passionate about quality, detail-driven, and eager to be the voice of the customer inside a manufacturing organization? Connect Group is looking for a proactive and experienced Customer Quality Engineer to strengthen our Quality team and act as a key liaison between our production operations and customers.

As a Customer Quality Engineer, you’ll play a crucial role in ensuring customer satisfaction by maintaining and improving product and process quality. You will be the primary contact for customer quality matters, leading complaint resolution, driving preventive and corrective actions, and ensuring compliance with automotive quality standards, including IATF 16949.

• Act as the main quality interface between Connect Group and assigned customers
• Ensure compliance with IATF 16949 and ISO 9001 standards
• Manage and analyze customer complaints, prepare 8D reports, and coordinate resolution
• Monitor and improve internal processes and quality metrics
• Lead cross-functional teams in quality improvement initiatives
• Drive quality awareness throughout the organization
• Prepare and present monthly quality reports to customers
• Support activities affecting product and process quality

 • Technical University Degree (preferably in Electronics, Electromechanics, or Engineering)
 • Proven experience with ISO 9001 and IATF 16949 quality management systems
 • Solid understanding of EMS and automotive production (a strong plus)
 • Strong analytical skills and structured problem-solving approach
 • Excellent communication and interpersonal skills
 • Proficiency in MS Office and statistical tools
 • Fluent in English – both written and spoken

At Connect Group, you’ll be part of a collaborative environment where quality and innovation are at the core of everything we do. We offer the chance to work on impactful automotive projects, contribute to customer success, and grow your career in a stable and supportive organization.

Ready to take the next step in your career?
Apply now or reach out directly to our recruitment team.
Let’s build quality – together.