Program Manager – CWS Division

Are you a strategic, customer‑focused professional who thrives on building strong partnerships and driving operational excellence? As a Program Manager, you will be the key link between our organization and major customers - ensuring seamless communication, successful delivery of solutions, and continuous improvement across all business areas.

This role is ideal for someone who enjoys leading cross-functional initiatives, navigating complex challenges, and influencing both internal and external stakeholders to achieve commercial success.

Customer Management

• Monitor customer satisfaction and lead improvement actions.
• Ensure timely, successful delivery of solutions aligned with customer needs and objectives.
• Review forecasts and open orders, analyze variances, and drive actions to close gaps.
• Address escalations related to material liability issues.
• Ensure timely customer payments; escalate unresolved invoice issues when needed.
• Maintain and update price lists, including renegotiations when required.
• Track NPIs and review progress with customers.
• Monitor ECP status and negotiate related costs.
• Engage customers in continuous improvement initiatives to increase product margin.
• Lead the resolution of customer quality complaints.
• Manage the Quarterly Business Review (QBR) process.

Contract Management

• Monitor contract terms and initiate extensions when applicable.
• Ensure current business conditions align with contractual agreements; initiate renegotiations when margins are impacted.
• Communicate agreed business conditions internally and ensure alignment across stakeholders.

Internal KPI Management

• Monitor key Connect Group KPIs weekly and monthly, including:
  • Revenue
  • Book-to-bill ratio
  • BOM, BOL
  • Margin
  • OTD (On-Time Delivery)
  • Inventory & ITO
  • Working Capital
  • AR/AP
  • Efficiency/Output (E/O)

Budgeting

• Collaborate with Sales in the budgeting process.
• Consolidate financial data for Revenue, BOM, Margin, Inventory, AR/AP, and Working Capital.
• Track KPI performance and variances against budget.

RFQ Management

• Manage the complete RFQ process for existing product types.
• Understand COCA (Cost Calculation) structure and process.
• Provide accurate RFQ responses to customers.
• Notify Program Coordinators when RFQs convert into orders.
• Regularly compare actual costs (BOM, Margin) with COCA data.

Leadership & Collaboration

• Contribute to team culture and best-practice development.
• Coordinate activities with Key Account Managers (KAMs) and Global Account Managers (GAMs).
• Act as the site-level leader for assigned accounts.

• Experience: Proven background in program management, customer-facing roles, or complex project leadership.
• Skills:
  • Strong communication and relationship-building abilities
  • Strategic thinking and conflict resolution
  • Data analysis and reporting expertise
  • Experience with escalations, negotiations, and contract management
  • Ability to lead cross-functional teams and manage multiple stakeholders
  • Continuous improvement mindset
• Education: Bachelor’s degree in Business, Economics, Engineering, or related field (or equivalent experience).
• Languages:
  • Local language – Proficient
  • English – Proficient
  • Additional languages – a plus

• Work in a collaborative, supportive, and growth-oriented environment
• Engage with international customers and diverse internal teams
• Lead impactful initiatives that shape customer satisfaction and operational performance
• Be part of a company that values innovation, transparency, and continuous improvement

Apply now or connect with our recruitment team.
Together, let’s build the future—one project at a time.